The mission of Caritas is the protection and the promotion of the dignity of every human being, which is reflected in different types of support and assistance. The people from the flooded areas, other than the evident material assistance, also need psycho-social support, because of the difficult situation they got through and the consequences they are still facing. For this reason Caritas organized psycho-social support for around 1.000 households affected by floods, with the financial support of Caritas Germany.

This type of support is given through four mobile flood teams, which are made of one social worker, a psychologist and two nurses, who give free counseling services (social, psychological, health, legal, etc.) and home care for elderly vulnerable individuals. Each team is active in one of these municipalities: Obrenovac (city and two local villages), Šabac (city and four local villages); Valjevo (city and three local villages), i Krupanj (Krupanj town and local villages).

The experience of Caritas mobile flood team from Obrenovac shows that, in the beggining, there was a dose of mistrust towards them, but also that it changed quickly – people are now glad to have them visit their homes, they want to tell them what has happened and express their gratitude for the fact that someone remembered them and listen to them. The experience has shown that people who went through difficult situations have most resistance towards psychological support, because there is a fear from thinking that they have psychical difficulties. Unfortunately there are also many people who are taking medicine against a serious form of anxiety, like bromazepam, on their own, which is a disturbing fact.

The type of assistance accepted in the best way is the medical support, people gladly accepted helpful advises for their health and the proper care. Medical staff of the team is trying to give adequate assistance to all the people in need, because sometimes even apparently impossible things are easy to resolve having the right people near.